Privacy Policy for DogRunWalk

1. Introduction

Welcome to DogRunWalk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website (dogrunwalk.com) or use our dog walking and running adventure, and in-home pet and plant care services.

By accessing our website or submitting your information through our lead forms, contact forms, or service agreements, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining our services, on our website, or communicate with us. The types of personal information we may collect include:

• Contact Information: Full name, email address, phone number, and physical property/home address.

• Pet Information: Dog's name, breed, age, behavioral traits, triggers, veterinary contact details, and vaccination/medical history.

• Access Information: Home entry instructions, alarm codes, or key handling details necessary to provide in-home services.

• Marketing & Form Data: Information submitted via online lead generation forms and correspondence history.

3. How We Use Your Information

We use the information we collect for business and operational purposes, including:

• Providing Services: To deliver dependable dog running and walking adventures, and pet/plant care services as outlined in our Service Agreement.

• Communication: To respond to your inquiries, confirm bookings, send invoices, and provide updates regarding your pets.

• Safety & Emergencies: To contact your preferred veterinarian or designated emergency contacts in the event of an animal health emergency.

• Marketing & Advertising: To run campaigns to connect with prospective clients interested in our pet care services. You can opt out of marketing communications at any time.

4. How We Share Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Emergency Services: Sharing pet and contact details with veterinarians or emergency responders if required during a pet medical crisis or urgent safety situation.

• Service Providers: Utilising secure software platforms (such as CRM or lead management tools) strictly for business operations and appointment scheduling.

• Legal Obligations: If required to comply with New Zealand law, regulation, or legal process.

5. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information. Keys, security codes, and access devices are kept secure and stored separately from personally identifiable information (such as property addresses) to prevent unauthorised access. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights & Choices

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.

• Request correction of any personal information you believe is incorrect or outdated.

• Opt out of marketing communications or withdraw consent for media sharing (such as photos of your pets on our social media or website).

To exercise any of these rights, please contact us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted directly on dogrunwalk.com with a revised effective date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact:

• Business Name: DogRunWalk

• Owner/Provider: Chloe-Anne Higson

• Website: dogrunwalk.com

• Email: dogrunwalk.7@gmail.com