Terms & Conditions

1. Dog Health, Vaccination, and Behaviour

Vaccinations & Parasites: The Owner confirms that all dogs are up to date on required vaccinations (including Kennel Cough where applicable) and regular flea, tick, and worming treatments.
Behavioural Disclosures: The Owner must fully disclose any known behavioral traits, past aggression toward people or other animals, anxiety, or tendency to escape.
Local Compliance: The Owner confirms the dog is registered and microchipped in accordance with local council regulations.

2. Off-Leash Freedom and Group Walks

Leash Control: Dogs will remain on-leash unless off-leash exercise is explicitly authorised in writing by the Owner.
Group Safety: DogRunWalk reserves the right to decline group walks or transition a dog to solo walks if social behavior becomes unpredictable or unsafe.

3. Emergency Medical Care

In the event of a sudden illness, injury, or medical emergency during a service, DogRunWalk will attempt to contact the Owner immediately.
If the Owner or designated emergency contact is unreachable, DogRunWalk is authorised to transport the dog to a registered or nearby emergency veterinary clinic. The Owner agrees to all financial responsibility for veterinary fees incurred. You might like to get Pet Insurance as an option anyway as well.

4. Property Access & Key Handling

Where home access is required (e.g., pick-up or drop-off), DogRunWalk agrees to keep keys, access codes, and personal details secure at all times and use them solely for agreed services.

5. Liability & Limitations

DogRunWalk exercises professional care and diligence at all times.
DogRunWalk is not liable for pre-existing medical conditions, sudden unpreventable illness, or damage caused by the dog to third parties/property unless arising directly from gross negligence.

6. Cancellations & Payment

Payment Terms: Invoices are due according to the schedule set at booking.
Travel Fees: There may be travel fees added on top which included kilometre distance and time/rush hour time.
Cancellations: Free cancellations at any time.

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